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FAQ'S

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FAQ'S

 

CHARITY FAQ'S
 
Q. How can we nominate our favorite charity?
A. Please "CLICK HERE" to nominate your charity.
 
Q. How often is there a featured charity?
A. We have a new featured charity each month that is selected from the nominations. The featured charity will run from the 1st of the month till the last day of the month.
 
Q. How much money is donated to each charity?
A. We will donate 5% of our customers monthly sales to the featured charity.
 
 
 
PRODUCT FAQ'S
 
Q. Do you have a size chart for your clothing?
A. yes
 
 
Q. Do your sizes run true for clothing?
A. Our size chart is a general size chart. Most clothes will match what's on the chart. Since our clothes come from more than one manufacture Please keep in mind that some clothes may be on the smaller size and be a tighter fit. 
 
Q. Is your jewelry hypoallergenic?
A. All of our jewelry is lead and nickle compliant. We can not confirm or deny that it is hypoallergenic so please exercise caution when purchasing if you are in need of hypoallergenic items. If a specific jewelry item is indeed hypoallergenic it will be listed in the description.
 
Q. What quality is your clothing?
A. We sell good quality boutique clothing.
 
Q. Where are your products made?
A. Our products are made all over the world including here in the USA.
 
Q. Is your jewelry real silver or gold?
A. No. It is silvertone and goldtone. 
 
Q. Are your self defense items legal in my area?
A. Please to find out.
 
 
 
 
SHIPPING FAQ'S
 
Q. Where do you ship to?
A. Currently we ship to addresses in the Continental United States.
 
Q. How much does shipping cost?
A. Shipping is calculated based on your order total not including tax.
 
 
Q. How long does it take for an order to be processed once it's placed?
A. It normally takes 1 to 2 days to process.
 
Q. How long does it take for an order to ship?
A. Once an order is placed with us it will typically ship out within 1 to 4 business days after it has been processed. At times it could take a couple days longer than that.
 
Q. How long does it take for my order to be delivered to me?
A. Once shipped it should take normally anywhere from 2 to 5 business days to be delivered. At times this could take longer and is out of our control once the package has been turned over to the carrier. 
 
Q. What carrier service do you use to ship packages?
A. We ship via USPS and UPS. Sometimes we ship via Fedex.
 
Q. Will I have to sign for my package?
A.  We do not require a signature but the carrier might ask for one. We recommend that you choose the best shipping address to ensure your package is delivered correctly and in a timely fashion. If package(s) are lost or stolen due to recipient not being present at time of delivery Arabella Ave will not be held responsible.
 
 
 
GENERAL FAQ'S
 
Q. Will you have more products available soon?
A. Yes! We will be expanding our product line to include children's clothes/items, home decor, pet items, and more!!!!
 
Q. Are your gift cards refundable?
A. No refunds will be given for any gift cards purchased.
 
Q. Do your gift cards expire?
A. No they never expire.
 
 
Q. What payments do you accept?
A. We accept paypal and credit card via our website.
 
Q. How do we contact Arabella Ave?
A. You can contact us at customerservice@arabellaave.com 
We will respond to you within one business day.
 
Q. What are your hours of operation.
A. Our office hours are Monday through Friday 9am till 4pm EST. 
 
Q. How do I cancel an order that I have placed?
A. You may contact us by email at customerservice@arabellaave.com and provide your sales order number. We will do everything that we can but Please be aware that it may not be possible to cancel all or even some of your order due to where your order is in the processing phase.
 
 
RETURNS FAQ'S
 
Please visit our Shipping & Returns page for more info. 

 

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