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Shipping & Returns




Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund.
***ALL clothing items can be returned within 14 days from date of delivery.***  ****ALL CLEARANCE ITEMS SALES ARE FINAL. THEY MAY NOT BE RETURNED OR REFUNDED***
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). ALL items for return MUST have an RMA number assigned before they can be returned. Sale items, Gift Cards, Lingerie, Swimwear, Personalized products from our Gifts Galore category and Business Supplies cannot be returned and refunds will not be issued.

NO DAMAGE of ANY KIND WILL BE ACCEPTED on returned items- such as shopworn, sun-fading, finger prints, hanger marks, perfume, smoke or cosmetic smell, writing on hang tags, worn or washed items, etc.

All original tags, bags, wrappings, display boxes, shoe & boot boxes, hangers, etc. must be returned as new.

To receive an RMA # and return items please contact your independent sales representative. If you don't have one please email us at customerservice@arabellaave.com. Returns will NOT be accepted without an RMA number. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


We currently are only selling and shipping to customers in the Continental United States. Not all orders will ship complete. Some orders will not be deliverable to PO BOXES. We ship via USPS, UPS, and sometimes Fedex. 

Shipping is now calculated based on order total. 

Order Total $0 - $10 Shipping is $7.00
Order Total $10.01 - $20 Shipping is $8.00 
Order Total $20.01 - $30 Shipping is $9.50
Order Total $30.01 - $40 Shipping is $10.50
Order Total $40.01 - $50 Shipping is $11.50
Order Total $50.01 - $100 Shipping is $12.50
Order Total $100.01 - $150 Shipping is $13.50
Order Total $150.01 - $200 Shipping is $15.50
Order Total over $200 FREE SHIPPING





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